Privacy Policy — jjvip

jjvip operates the online gaming platform available at jjvip.vu. This Privacy Policy describes how jjvip collects, uses, stores, and shares personal information from players and visitors based in the Philippines.

This Policy applies to all personal data processed in connection with your use of the jjvip website and services — including account registration, identity verification, deposits and withdrawals, gameplay, and customer support interactions.

This Policy should be read alongside the Terms and Conditions, which also govern your use of the platform.

jjvip collects personal data in two main ways: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

• Account registration: Full name, date of birth, email address, and contact number.
• Identity verification (KYC): Government-issued ID document, photograph, and address information as required for verification.
• Payment information: Bank account details or e-wallet identifiers used for deposits and withdrawals. Card numbers and cryptocurrency wallet addresses are not accepted or stored on jjvip.
• Support communications: Messages and attachments you send to the jjvip support team.

Information Collected Automatically

• Usage data: Pages visited, sessions started, games played, bets placed, and time spent on the platform.
• Device and connection data: IP address, device type, operating system, browser type, and mobile network information.
• Cookies and session tokens: Used to maintain your login session and remember platform preferences.
• Transaction logs: Records of all deposits, withdrawals, bets, and winnings processed through your account.

The table below summarises the main purposes for which jjvip processes personal data and the lawful basis for each.

jjvip does not use your personal data to build marketing profiles for third parties or to target you with advertising based on your betting behaviour beyond platform-level account communications.

jjvip does not sell or rent your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors: Your payment account details are shared with the relevant bank or e-wallet service provider to process your deposit or withdrawal transaction. These providers process your data under their own privacy policies and applicable financial regulations.
• Identity verification services: KYC document verification may be handled by a third-party identity verification provider. These providers are contractually bound to process your data only for verification purposes.
• Legal and regulatory obligations: jjvip may disclose personal data to relevant authorities if required by law, court order, or to cooperate with investigations into fraud, money laundering, or other financial crime.
• Fraud prevention: Where account activity triggers a fraud or abuse concern, relevant data may be shared with industry-standard fraud prevention services to protect the platform and other players.

jjvip uses cookies and similar session technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These keep you logged in during your session and maintain your cart or game state. These cannot be disabled without affecting platform functionality.
• Performance cookies: Help us understand which pages and features are used most, how long sessions last, and where players encounter errors. Data collected is aggregated and not linked to individual identities.
• Preference cookies: Store your platform settings such as language, notification preferences, and display options.

Most browsers allow you to control cookies through browser settings. Disabling essential cookies may prevent parts of jjvip from working as intended, including login functionality.

jjvip takes the security of your personal data seriously. The measures we apply include:

• SSL/TLS encryption on all connections between your device and jjvip servers, so data in transit is protected.
• OTP (one-time password) verification for sensitive account actions including password changes, withdrawal requests, and account updates.
• Access controls so that employee access to personal data is limited to those who need it to carry out their job functions.
• Monitoring for unusual account activity that may indicate unauthorised access or fraud attempts.

No online system can guarantee absolute security. In the event of a data breach that is likely to affect your rights, jjvip will notify affected users as required. You can help protect your account by using a strong, unique password and not sharing your login credentials with anyone.

jjvip retains personal data for as long as your account is active and for a reasonable period thereafter, or for as long as required by applicable laws and obligations. Specific retention considerations include:

• Account data is retained for the duration of the account and for a period after closure to comply with anti-money laundering record-keeping obligations.
• Transaction records are retained for a minimum period required by financial regulations applicable to the platform.
• Support communications are retained for a period sufficient to resolve follow-up queries related to the same matter.
• KYC documents are retained for the period required by applicable identification and verification requirements.

When personal data is no longer required and retention is no longer legally necessary, jjvip deletes or anonymises the data in a secure manner.

As a user of jjvip, you have rights over your personal data. To exercise any of these rights, contact the jjvip support team at [email protected] with your account details and a clear description of your request.

Right of Access

You may request a copy of the personal data jjvip holds about you. We will respond to verified access requests within a reasonable timeframe.

Right to Correction

If you believe personal data we hold about you is inaccurate or incomplete, you can request that it be corrected. Note that some data — such as the name on your account — may be tied to your KYC verification and cannot be changed without re-verification.

Right to Deletion

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that we may be unable to delete data where retention is required by law — for example, transaction records subject to financial regulation.

Right to Restrict Processing

In certain circumstances you may request that we limit how we use your data while a correction or deletion request is being reviewed.

jjvip is strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under 21. If you believe a minor has registered an account or provided personal information to jjvip, please contact us at [email protected] immediately. Accounts found to belong to minors will be closed and any deposits returned.

Age verification is part of the registration and KYC process. False declaration of age during registration is a violation of the Terms and Conditions and may result in account closure and forfeiture of any funds held.

jjvip may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data handling practices. When we make updates, the revised Policy will be published on this page with a new "Last updated" date at the top.

For material changes, we may notify registered players via the email address on their account. Your continued use of jjvip after an updated Policy is published constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, please stop using the platform.

For any questions, concerns, or requests related to this Privacy Policy or the personal data jjvip holds about you, please reach out through the following channel:

For responsible gaming concerns or account self-management tools, visit the Responsible Gaming page. For general account and platform questions, see the FAQ page.